I had to get to JHB from EL whilst on holiday quite urgently and made an online booking for a same day return flight on SAA but made a stupid mistake and instead of booking for the 28th March, I booked for the 28th April – I attempted to call reservations and after holding on for over half an hour, only to be told that I could not change the flight – my comment to the “lovely” lady was ” so what are my options – can I use this another time or is this just a complete waste of money (R1350) ?” – she duly tells me that there is nothing I can do and do not have any options – yeah right !

I have tried to phone a few more times to see if they could just change the name on the ticket, but am still holding for reservations to pick up since the 14th April – This is the second time this has happened to me with SAA in the last 4 mnths – can’t change a booking without breaking the bank. Incidently, the cost to change the reservation would have been over R2,000 – I booked a whole new flight on 1time for R1385. SAA did have seats availabe at special rates ! I checked ! As for the R200 admin fee they charge – hmph !!! They are a rip off and their client services stinks !! Oh – I can go on …

Tags: Bookings, Rip Off, SAA, Ticketing

This entry was posted on Friday, April 18th, 2008 at 10:39 pm and is filed under Ticketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.