Last week I made my last booking with SAA.

Ref: Booking Reference : 2VN2N8

1st Call: 23 October 8:30am

I called to query a flight rate available on line for a one way ticket for my daughter to fly to PE from Cape Town on 11 December as an unaccompanied minor. The rate went from over R1 000 online to a R524 telephonic quotation when I called. So I asked to book the flight on the phone. The gentleman was very helpful and we secured the booking, but he was unable to take payment. He told me to call back in 2 hours. I thought this was weak, given that I am a paying customer – why should I call back? (more…)

Dear Fellow Sufferers

The following is an email from my wonderful travel agent in Franschhoek who can move mountains but not, it seems, SAA’s fares department. My husband & I are trying to go to Tahiti and for family reasons have to go via the UK. It seemed sensible and cheaper, therefore, to get a round-the-world ticket using Air New Zealand & SAA. (more…)

The following contribution was posted by Galen Schultz and the original can be found here.

Dearest SAA

I have only flown about six times in my life, each time having been enjoyable and hassle-free. It was now time for me to fly back to varsity to write my final exams and enjoy my seventh trip in the air. I decided to go for the cheapest flight, which so happened to be South African Airways. I booked a ticket online at and all seemed to be in order. I only awaited my email to confirm the booking. (more…)

To Whom It May Concern

Why pay an extra R200,00 –R250,00 for cash tickets bought at ticket resertvations sevices for SAA at the airports

Viva Comair, Viva 1Time you need more flights to all destinations

It is a pity about Nationwide but sue the hell out of them and I hope they close down.
There are beter use for tax payers money.Our education and health care systems needs more funds.

I dont have have internet

Robert John

It’s Luke’s birthday in November and as a special birthday gift Colette and I have decided to fly his grandfather and my sister (his aunt) down from Jo’burg to spend some time with him over this time. We figured that he could use a little familiarity what with us relocating to Cape Town so today I set off to book two plane tickets online.

My first choice would have been British Airways (R4,000) but they seemed way too expensive and I couldn’t see much difference between Mango (R3,100), Kulula (R3,200) or SAA (R3,477) so I decided to opt for an airline that was trusted to arrive on time and booked my two tickets with SAA. (more…)

I made a booking on Internet and paid with my credit card. Upon arrival at the airport I could not produce the credit card as it was stolen ( I can proof this). I had to purchase new tickets to East London and the person at check in said I could claim back for the ticket not being used. I claimed on the 25th March and was told it would take 3 weeks for my claim to be processed.

Today I phoned again and was told by Alfred Brabzon it was never processed and will be put through today and will be refunded in 3 weeks time. I will also be refunded only the airport taxes. This is absurd and trying to speak to anyone but the call centre is an absolute nightmare. I will never ever again use SAA