The following contribution was sent to us by Justin Harris.

I was one of the unfortunate passengers on flight 204 from Dakar last year on Thursday 8/11/2007 delayed for 2 days until Saturday 10/11/2007.

The flight from New York via Dakar was delayed indefinitely due to a faulty rudder which needed a replacement part to be sent from Johannesburg before the flight could continue.

This experience really destroyed my trust in SAA as an organization despite being a voyager card holder for some 15 years.

We waited at the airport 24 hours ( without access to our luggage ) for the rudder part to arrive from Johannesburg only to be told the next morning after 1.00 am that the technicians had arrived but without the part! (more…)