I am a platinum voyager member, which means I spend well over R250,000 pa with SAA. Usually I book through my travel agent, but when urgent trips come up after hours, I book online which I did late on Friday afternoon, a simple trip from Durban to Johannesburg on Monday 03/11.

Soon after booking online I received a sms from SAA informing me that credit card payment for Ref 46MSOY was unsuccessful, and that I must please contact SAA urgently on 0861 359 722 or +27 11 978-5313 , otherwise I cannot fly on Monday. (more…)

The following contribution was posted by Galen Schultz and the original can be found here.

Dearest SAA

I have only flown about six times in my life, each time having been enjoyable and hassle-free. It was now time for me to fly back to varsity to write my final exams and enjoy my seventh trip in the air. I decided to go for the cheapest flight, which so happened to be South African Airways. I booked a ticket online at and all seemed to be in order. I only awaited my email to confirm the booking. (more…)

I made a booking on Internet and paid with my credit card. Upon arrival at the airport I could not produce the credit card as it was stolen ( I can proof this). I had to purchase new tickets to East London and the person at check in said I could claim back for the ticket not being used. I claimed on the 25th March and was told it would take 3 weeks for my claim to be processed.

Today I phoned again and was told by Alfred Brabzon it was never processed and will be put through today and will be refunded in 3 weeks time. I will also be refunded only the airport taxes. This is absurd and trying to speak to anyone but the call centre is an absolute nightmare. I will never ever again use SAA