This contribution was sent in by Bradley Whittington and the original post can be found here.

I sent this to SAA, in response to the difficulties I had (documented here)

” Hi there Helpdesk person”

If you don’t think you can do anything about this, please send it to your boss, it makes it easier to get to someone who can do something about this. Someone who worries about numbers and income, and customer satisfaction. (more…)

This contribution was sent in by Bradley Whittington and the original post can be found here.

SAA is a pile of pants. I urge you to travel using any one of the other domestic and international airlines.

Why is SAA crap? Well, here is a little saga: We (Mandy+I) bought two return tickets to Durban. We booked in advance so we got a very good rate. Only, by choosing the good rate (which was only R80 better than using another airline) we apparently signed away any consumer rights: (more…)