So there we were, after two days of a long, yet good, conference, desperate to get home, and just relax before conquering our to do lists and hopefully heading on to a relaxed weekend.

At check in, our luggage was thirteen kilograms overweight. Okay, understandable, and we were happily assisted by another colleague who took our extra luggage home for us on a different flight. The luggage weigher-inner, though, was not only snotty and rude to us, but refused to offer any assistance to us at all. She just tore her little strip of paper and stared at us like we were common criminals. Nice. Customer. Service. Not. (more…)