Yet again another customer complaining about tampered luggage.

Sometime this year I visited Zimbabwe, transit though South Africa from Swaziland. I found my luggage was tempered with and a perfume (Davidoff 100 ml) stolen. I seriously didn’t know what to do/ where to complain. Just yesterday I was coming from Switzerland, bought the most expensive gadget lock (hoping I have the best security gadget). To my surprise, this time my zipper was completely destroyed because they couldn’t temper with the gadget lock. When is this going to stop, should we stop checking in our luggage?

Angry customer.

My wife flew from Johannesburg to Accra during August. Her flight left Johannesburg on the Wednesday. Her baggage was lost when she arrived in Accra. 8 days later, 36 phone calls and 17 e-mails, the bag arrived in Accra.

The incompetence of the SAA people to track the bag is mind boggling. The absolute inability to get the bag from lost and find to dispatch is pathetic. I had to navigate them through the process to ensure the bag is ready to go onto the flight to Accra. The dispatch papers where not forwarded with the bag, but no one follows up to get the papers. I though someone wanted the bag to stay behind again to disappear again, this time for good. Is this a way to get hold of passengers’ bags which is perceived to be valuable??

I have now subscribed to BA’s Executive club and have already used four flights which could have been SAA flights. I have done the same with Kenya Air. They provide me with better service but a bit more expensive. No problem for me, as I have a trouble free flight.

SAA will NEVER get it right. Their staff is not capable of delivering good service to clients.

Ben Botha

The following complaint was sent to us from JB and the original reference can be found here.

From: JB
Sent: zondag 2 november 2008 14:29
To: ‘voyager@flysaa.com’
Subject: complaint flight SA264 Johannesburg – Munich

Dear Sirs,

My wife (SM) and I (JB) flew on August 22nd from Johannesburg to Munich with SA 246 flight with connecting LH 4614 flight to Munich (tickets bought together: Johannesburg > Brussels). (more…)

Something is weighing very heavily on businesswoman Maria van Rijn’s mind.

She believes she was made to pay more than R1 000 as an excess baggage penalty at Johannesburg’s OR Tambo airport – not because her suitcase was too heavy, but because South African Airways’ scale was “overweighing” by about 6kg. (more…)