SAA: Stealing voyager miles (and time)!
So, this has happened 3 out of my last 6 flights on SAA. I head up to the check-in counter and hand them my drivers license and Voyager card. A minute or so later they give me my boarding pass, noticeably absent the SILV marking.
Me: Have you included my Voyager number?
SAA: Yes
Me: Oh, so why then does my silver Voyager status not show on my boarding pass, doesn’t this happen automatically when you put in my number?
SAA: Ah, sorry, I’ll fix it for you.
In another case, my wife faxed them proof that we flew to Singapore, but when she got her statement, nothing had been added, and don’t even bother try holding on their call centre (or if you do, I suggest a razor and toothbrush).
Here’s my question, have I just been unlucky, or do SAA tell their staff deliberately to “forget” to add miles? After all, it saves them a bomb. It would be easy to do as very few people actually check, and unless you have a Voyager status on your pass, there really is no way of knowing until you login to the site – and who does that regularly?
As for the time, this week SAA stole 5 hours from me, 4 on Monday, nearly causing me to miss the birth of my daughter, and 1 on Friday, causing me to miss a meeting.
The reason for both of these is simple:
No accountability…!
Contribution by Rich.
Tags: Check-In, Miles, SAA, Voyager
