Talk about rude… This was on a domestic flight from JHB to DBN. My brother who is overweight asked not to be put in a middle seat. They told him that was all they had. He went to get upgraded to business class, but the line was too long. Afraid to miss the the flight he returned. The team leader thinking that my brother wanted a free upgrade to business class got snotty and instead of sorting out the problem tore up our tickets and suspended us from flying. When we asked for our money back we then informed that they would not refund our money for the tickets. So instead of trying to act civilised and being diplomatic, they tried to act important and have lost another customer forever. It is quite obvious that they have no idea how to handle paying customers.

I told my brother a few years ago that I would never fly SAA again after one of my overseas trips with them turned out to be a nightmare. He thought that I was full of it because he always travels business class where he gets treated the right way. Guess what? He wont be flying SAA in the future. BTW. I have been overseas a dozen times since that incident of mine and all I can is, Cathay, British Airways and Swiss Air do a 10 times better job. If you are coming to South Africa in 2010 for the soccer do yourself a favour: DON’T FLY SAA.

I have experienced business class on SAA in the past, where I was treated with warmth and hospitality. So why is it that in economy class I always feel that I get treated worse than a dog? Try and find a steward after dinner. They all seem to disappear and should you manage to find one, beware, you’ll know what rude is. I think I know the problem. All those fat cats that have run SAA into the ground have their own helicopters and when they need to travel long distance they probably fly Cathay or Swiss Air or British Airways…..One thing is for sure, they never travel economy, otherwise the service would be better and a paying customer would get treated the way paying customers should be treated, with respect.

VIVA 2010, VIVA. Nkozi Sikelele Africa.

SAA don’t suck, they are just kuck………

Mark Lentin

Tags: Complaints, SAA

This entry was posted on Monday, July 27th, 2009 at 5:40 pm and is filed under Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.