My troubles with SAA never seem to end. We are a training company and as a result we have many lecturers flying all around the country. Out of principles I avoid SAA at all costs due to their pathetic service. However there is sometimes no other option available so I am forced to use them.

I don’t know how many hours I have spent on hold with this useless excuse of a company. I am currently on hold and we are at minute 45 with still no resolution.

I called to confirm a ticket (this on top of the confirmation I received directly from them, the online confirmation as well as the tax invoice sent by SAA) and true to SAA style there is a problem.

I asked the consultant if this particular ticket is confirmed and after a few moments on hold she confirmed that the ticket was confirmed. I then enquired is she sure that everything is ok with this ticket (once burnt, twice shy ) and again she ensured me everything was ok. I then asked once last time if everything was ok and that my staff member will be able to board and again she replied yes , but then informed me that she would just check on another system. After another ‘on hold session’ she came back and informed me that they had not received the authentication form details. I knew this was coming as this seems to be their stock standard response. I then gave her all the fax details ie time, date etc and after more holding she came back and said that now they have the forms there is just no signature on the form. I then asked how could they process the payment if there was no signature – a moments silence and more holding and the story now is that the forms have been received and there is now a signature but now the signature is now different from the one on the credit card used.

Now I find this complete rubbish as it is the same form I send all the time. I then requested that this form be sent back to me so that I can see what the different signature looks like as I truly believe this is there excuse for messing up.

Well I have now been on hold for over an hour with no response.

Please tell me how do I get any service from this service-less, incompetent, unethical company??

They are more than happy to take your money but that is where their services end. I just wish that there where other options besides this money stealing, government bail out excuse of an institution. One day is one day SAA and when you fall you are going to fall with a huge amount of satisfaction from the clients that you messed around!

Tags: Complaints, SAA

This entry was posted on Monday, July 6th, 2009 at 10:17 am and is filed under Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.