It seems as if my issue with SAA is just another drop in a very large bucket. And it seems as if I’ll be without R4200 for a while…

After having to cancel an international ticket for another person that was paid for via my credit card, the person on the SAA customer care line assured me that I will be refunded after 21 days. This was after spending 3 days (roughly 12 hours) on the line to get my credit card authorized, sending 4 faxes, going to the SAA counter at Cape Town International and sending 3 emails with my complete credit card details (exposing it in the process). Their response was that they could not read the credit card details and that my only option was to cancel the ticket and that the other person should buy their own ticket. In my desperation I did that, and patiently waited 31 days for the reimbursement (without R4200 in my account that could have gained interest).

When I phoned SAA today to find out why I have not been reimbursed yet, the lady on the line only stated that the refund has not been activated and that I have to wait another 21 days to (perhaps) get my money back. I apparently also have to pay a cancellation fee. I did not cancel this ticket for personal reasons, I *had* to cancel due to SAA’s inability to authorise my credit card. And from other people’s complaints I’ve now realised that I might only receive the fraction of the full amount due to the fact that they only reimburse taxes?

This is outrageous – due to a problem on SAA side (not being able to ‘read’ the credit card), I have been robbed of R4200, with no assurance of getting it back. What am I to do?

Please help, someone!

Liana

Tags: Complaints, SAA

This entry was posted on Friday, July 24th, 2009 at 1:40 pm and is filed under Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.