Dear Saasucks,

My sad story begins on 28th June 2009 in Saa office Dar es Salaam. I had a trip to Capetown and opted to travel with SAA. I went to their office in Dar es salaam to buy my ticket and wanted to use my credit card to pay. I was told that they dont accept credit cards so I have to use cash but I found it difficult because it meant to get euros from my account change into local currency and buy USD so that I can pay for the ticket. I then asked if it was possible to buy the ticket online and they said yes but after getting the ticket I must go with it to them so that they can confirm it. I bought the ticket on 28th and took it to them on 2nd of July. They took my ticket and requested to see my credit card, I gave them and they looked at it, after searching on their computer they told me that my ticket was invalid because my credit card was suspected for fraud and therefore the saa would not accept the payment. They asked me to buy another ticket by cash, but I asked them what will happen to the other ticket, they assured me that they are going to cancel it and so nothing will be deducted in my account. They made a copy of my credit card though I was reluctant they insisted that it was their policy and it will help them to make follow up and cancel the ticket. I paid for ticket by cash and left after a long conversation with them.

My journey really nice and enjoyed through out. I kept on checking my account and it was ok until 28th of July when I found deductions on my account and I called my bank and asked where they took my money, just to be told that it had been paid to saa. On 31st I went back to their office asking them why they charged me twice for one trip and requesting for my refund. They told me that they cant pay me back because the transaction was done online, it was hard to understand but I didnt want to quarrel much with them, they gave me an email address to use for requesting the refund. The same day I wrote an email and todate I have not gotten any response. I wrote a demand letter and sent it to Saa Dar no response, went back and talked to the supervisor who was working on my complaint she promised to call me back on friday to inform me on the progress and she never did. I feel robbed, much humiliated and mistreated wit the Saa staff in Dar. I would really wish to get my money back with no charges after the disturbance I have gone through, I really hate their attitude and un professional way of handling customers

Emi, Dar -Tanzania.

Tags: Complaints, SAA

This entry was posted on Tuesday, August 18th, 2009 at 11:29 pm and is filed under Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.