No respect to customer
To SAA, Where’s the respect?
First off, I’m not really a person who complains a lot. I tend to just take it and move on. But after R10 000 and a shitty time, this is still bugging me.
On the flight SAA 235 (there are other complaints of bad service on this flight on hellopeter too), I was taken for a fool. It was at night and all me and my well-behaved brother wanted was a coca-cola. The tall crew member in question looked at us like we were mars. He probably looked at us as kids and didn’t think that we deserved respect…He said in a rude and grumpy manner : ‘I don’t understand what you are saying!’ . So we said: ‘Can we please have some cokes?’ He then responded in a loud: ‘what is that?! I don’t understand you!’ literally looking at us like we were accusing him of a war-crime. The look he gave me and brother is what got me the most. I will NEVER (and i mean this) EVER fly SAA again if someone there gives me that type of look again. At that point i was ready to strangle him. Why is it when they speak on the intro-intercom, they reassure you that they will cater to your every demand, and yet when you ask for the simplest thing, they treat you like absolute crap? Why even listen to the intro-intercom? After SAA 235 I had no intention of listening to the intro-intercom on flight SAA 323. Then i was shat on for having earphones on while they played the intro-video…
Later I came back from the bathroom when my brother said the same guy came back later and prodded a water bottle in his side quite sharply and roughly and without so much as a ‘here you go sir’. After R10 000 for the ticket, where is the respect for the customer?
Later at the domestic departures metal detector stop in johburg, there were drugs lying on the floor in front of everyone and no-one did anything. Another man there then rudely told me to get my stuff off the rail and that “i must get off” as this airport belongs to him! His words! He also gave me a look that made me want to jump the rail and slit his throat!
This all happened in a matter of hours. Screw SAA! Never flying it again. If I were an unreasonable person I could probably say that the tall Indian man on flight SAA 235 behaved in a racist manner towards me and my brother, especially the man at the domestic departures point…But I won’t go that far, this is a matter of rudeness and bad service that is prevalent in every sector of SAA.
And with a simply google search, I have realized that this isn’t an isolated matter. When I saw there was another complaint of rude behaviour on SAA 235, it was the last straw.
Lets do something to bring that flight back down to ground. I wont stand for this rude and arrogant behaviour. My complaint is not as big as others are (some people have real problems with SAA regarding their bookings and luggage), but it is a complaint none the less.
Chris
Tags: Complaints, SAA
