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Lost credit card – made me pay again


I made a booking on Internet and paid with my credit card. Upon arrival at the airport I could not produce the credit card as it was stolen ( I can proof this). I had to purchase new tickets to East London and the person at check in said I could claim back for the ticket not being used. I claimed on the 25th March and was told it would take 3 weeks for my claim to be processed.

Today I phoned again and was told by Alfred Brabzon it was never processed and will be put through today and will be refunded in 3 weeks time. I will also be refunded only the airport taxes. This is absurd and trying to speak to anyone but the call centre is an absolute nightmare. I will never ever again use SAA

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This entry was posted on Wednesday, April 9th, 2008 at 10:45 pm and is filed under Check-In, Ticketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Lost credit card – made me pay again”

  1. Peter Says:
    October 24th, 2008 at 11:55 am

    This is standard practise on all airlines, if you book online with a credit card you need to be able to produce that card when checking in. Once again its terms and conditions…

  2. GreenGo Says:
    October 25th, 2008 at 12:08 am

    Send an email to customercare@flysaa.com and explain to them what happened. Give them the original ticket number and the new ticket number. If both tickets are for the same flight/date then they will refund you the NEW ticket. Tell them I said so…

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