Maybe I can get some assistance from SAA through your website. I must say it makes me feel better to know that someone will read this – thank you for the website!

This is what happened to me. I visited a friend in Nelspruit and had to fly SAA to get there. I booked my ticket online well in advance and since I usually fly friendly Kulula I am not used to having to have my credit card with me on the day of departure. I know that it says you must bring the card you bought the ticket with to the airport when you book on the website, but I truly forgot about this. (I suggest they include this tiny important detail when they sms the flight details to people traveling with them).

At the airport was told (in a not -friendly manner at all) that I had to buy another ticket. No understanding, nothing about “it happens to others as well” – just “get in the other queue – you need to purchase another ticket”. I had my ID and driver’s license there as well as several other credit cards – this did not help. So I got into *another* queue where a pregnant Indian lady helped me. *SHE TOLD ME THAT I WOULD GET A REFUND*. She even explained how she will attach the new ticket to the old one on the system so the person helping me will see *that I had paid twice for my one flight*. Not one word was said about airport taxes.

The week after my visit I called in good faith just to be told that I *can only get my airport taxes back*!! I told them that the lady at the second counter (wish I had her name but there can surely not be that many pregnant Indian ladies working there), told me that I would get a refund. I was transferred from one person to the next until I just hung up 45 mins later. I then sent a mail to their customer care department (this was on Wed the 17 th) and up to now I still have no response.

I feel as if I threw R2400.00 in the water. I don’t have this kind of money to just spend on a whole extra ticket. SAA did not lose anything with this. I bought a whole extra ticket! How can this be fair? Does anyone please have an e-mail address for a manager or someone else there?

Karen

Tags: Complaints, SAA

This entry was posted on Tuesday, June 30th, 2009 at 10:34 am and is filed under Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.