Error on ticket – SAA wont budge
I made a flight reservation on-line and the SAA booking system came up with an error when I entered my surname which is hyphenated. I removed the “hyphen” from my surname. When it came to my payment via credit card, I also entered my surname with a hyphen which came up with an error message again. Somehow or another my first name ended up as my surname on my ticket/ booking.
When I contacted SAA help desk, a man name Nkosi said that he would book me a new ticket and would cancel the old ticket and there would be an Admin Fee of R285. He told us that he would contact us the following day after 2pm. We never heard from him again and when we contact SAA Help Desk again, they could not find any record on my booking of what Nkosi had said to us and we were told that there is nothing that SAA can do. We will now have to forfeit the entire booking and cancel the ticket as it cannot be used. SAA would then refund the Airport taxes only which will take 21 days.
I have in the meantime booked and paid for a new ticket on the same flight. As yet, I have not as yet cancelled the previous ticket as I am hoping to still obtain a full refund by going via other channels…
Am now waiting to see what happens…
Regards
Janice
March 2nd, 2009 at 12:45 pm
RE: Error on ticket – SAA wont budge – UPDATE
After making contact via email with a friend of a friend who is a pilot with SAA, I have made some progress. SAA are going to refund me in full within the next 5 days, less R285 admin fee. I am amazed that I could not obtain a full refund by going to through the “right channels” i.e. Customer Services/ Call Centre. It helps to know someone, who knows someone who works for SAA! If you find yourself in the same situation that I was in, persevere! Try and get hold of the SAA “Refunds” Dept and hopefully you too will get a full refund!
Good luck! Janice