Apology Letter from SAA
Please see the attached letter from SAA apologizing and the refund on stuff stolen from my bag. The total value of a watch, camera and springbok rugby jersey stolen was R 5456 and the refund R 162.47. 2.97% of the value stolen and to me it feels like saa is in approval of the practice by their staff.
This happened on the 25.06.09 and if you go to hello peter and look up theft and saa you come up with 2 cases. One on the 22.05.09 and one on the 15.04.09. Guess which route, JHB to ELS, the same route I flew. Should SAA not have known there was a problem and sorted it out before the theft on the 22.05.09, and now they are apologetic in their letter. The refund would not be enough to buy a fake springbok jersey. I am very disappointed in our national carrier, not only do they screw us as tax payers, but as individuals as well, while their staff enrich themselves by stealing and the practice is not condoned by the carrier.
Regards
M Marshall
—–Original Message—– Sent: 30 July 2009 04:10 PM
Dear Mr Marshall,
Please see the attached letter as discussed earlier today.
With kind regards,
Tony de Villiers __________________________ Baggage Claims Department SOUTH AFRICAN AIRWAYS
Tags: Complaints, SAA
August 1st, 2009 at 3:01 pm
Well this is not strictly speaking SAA, but all airlines.
August 14th, 2009 at 12:45 pm
Emile
U missing the point…….
August 14th, 2009 at 1:53 pm
No, I am not missing the point. Theft happens at all airlines. I am no fan of SAA, but they certainly do not condone theft. No airline will pay you the full value of goods stolen from them, even by their own staff.
January 9th, 2010 at 1:26 pm
try locking it next time,u may not know what this means but its called “security”=”lock your bag net time”
sorry but thats ur own fault!