About
In October 2008 I found myself on the receiving end of poor and disgusting service from SAA that led to a loss of almost R1,000 all due to a South African Airway’s system error.
After spending more than two hours on the phone to SAA talking to two consultants and one line manager I was forced to lodge my complaint via writing to Dr. Khaya Ngqula – CEO of SAA. In this letter I detailed the exact nature of my complaint and demanded my right to redress.
Neither Dr. Ngqula, his PA, Pavaday Mala or the SAA call center bothered to respond to my letter and hence this website was born.
I felt robbed and this was my way of using the power of social media to expose the daylight robbery that is happening every day at SAA. I’ve opened this website to anyone who would like to share their story and I invite you to blow off some steam. I know I needed to.
UPDATE: Two months after my initial complaint I did receive a full refund less administration fees. Please read this updated post for more info.
If you want to find out how to contribute please visit this page for more details.
